Shipping Policy

Last updated: April 21, 2026

Free US Shipping

We offer FREE standard shipping on all orders within the United States. No minimum purchase required and no hidden fees at checkout.

At this time, we only ship to addresses within the United States (including Puerto Rico, Alaska, and Hawaii). We do not currently offer international shipping.

Processing Time

Orders are processed within 1–2 business days (Monday through Friday, excluding US holidays). You will receive a confirmation email with tracking information as soon as your order ships.

Delivery Time

Standard delivery typically takes 10–14 business days from the date your order ships. Please note that this is an estimate and begins from the date your order ships, not the date it is placed. Occasional delays due to weather, carrier disruptions, or high-volume periods are beyond our control.

Order Tracking

Once your order ships, you will receive an email with a tracking number. You can track your package at any time using the link provided in that email. Tracking information may take up to 48 hours to become active once the carrier first scans the package.

Shipping Address

Please double-check your shipping address before placing your order. We are not able to modify shipping addresses after an order has been processed. If the carrier returns a package to us due to an incorrect or incomplete address, we will contact you to arrange re-shipment at your expense.

Lost or Damaged Packages

If your package is marked as delivered but you have not received it, please check with neighbors and your local carrier before contacting us. If the issue is not resolved within 3 business days, email us at care@skynae.com with your order number and we will open an investigation with the carrier.

If your package arrives damaged, please take photos of the packaging and the product and email them to care@skynae.com within 7 days of delivery so we can arrange a replacement.

90-Day Money-Back Guarantee

All Skynae purchases are protected by our 90-day money-back guarantee. For full details on returns and refunds, please see our Refund Policy.

Questions?

For any shipping-related questions, please contact us at care@skynae.com. We aim to respond within 24 hours on business days.