Refund policy
Return & Refund Policy
At Skynae, your satisfaction is our top priority. We stand behind every product with a 90-day money-back guarantee.
90-Day Money-Back Guarantee
If you are not completely satisfied with your Skynae purchase, you may return it within 90 days of delivery for a full refund — no questions asked, no return shipping fees required.
To qualify, the item must be returned in its original packaging with all included accessories. We accept returns for any reason, including if you simply changed your mind.
How to Initiate a Return
To start a return, please email our customer care team at care@skynae.com with the following:
- Your order number
- The reason for your return (optional but helpful)
- Photos of the item if it arrived damaged or defective
We will reply within 24 business hours with prepaid return instructions and a return shipping label. You do not pay return shipping.
Refund Process
Once we receive your returned item, we will inspect it and process your refund within 5–7 business days. Refunds are issued to your original payment method. Please allow an additional 3–10 business days for the refund to appear in your account, depending on your card issuer or bank.
Damaged or Defective Items
If your order arrives damaged or defective, contact us at care@skynae.com within 7 days of delivery with photos of the product and packaging. We will send a free replacement at no additional cost — you do not need to return the defective item.
Warranty
Every Skynae Sculpt Wand is covered by a 1-year limited warranty against manufacturing defects. If your device stops working as intended within 12 months of delivery due to a manufacturing fault, contact us at care@skynae.com and we will replace it free of charge.
The warranty does not cover damage caused by misuse, accidental drops, exposure to water beyond normal use, unauthorized modifications, or normal cosmetic wear.
Non-Returnable Items
For hygiene reasons, the following items cannot be returned once opened or used:
- Conducting gels and serums (sealed and unused only)
- Skincare consumables (eye sticks, sheet masks, headbands once used)
Free gift items included in bundles do not need to be returned for the bundle refund to be processed.
Exchanges
If you would like to exchange your item for a different product or variant, please initiate a return for a refund and place a new order separately. This is the fastest way to ensure the item you want is shipped to you.
Questions?
For any questions about returns, refunds or warranty claims, contact us at care@skynae.com. We aim to respond within 24 business hours.