FAQ

Frequently Asked Questions

How does LED Light Therapy work?

LED Light Therapy uses specific wavelengths of light to penetrate the skin at different depths. Red light (630-660nm) stimulates collagen and elastin production, while near-infrared light (830-850nm) reduces inflammation and accelerates cellular renewal. This combination helps reduce fine lines, improve skin texture, and promote a youthful glow.

How often should I use the Lumivae Pro™ Mask?

For best results, use your Lumivae Pro™ Mask for 10 minutes per day, 3-5 times per week. Most users see visible improvements within 30 days of consistent use.

Is LED Light Therapy safe?

Yes! LED Light Therapy is non-invasive, pain-free, and has been used by dermatologists for over a decade. Our device uses FDA-cleared technology and is safe for all skin types and tones.

When will I see results?

Most users notice improvements in skin texture and radiance within 2-4 weeks. Significant changes in fine lines and firmness are typically visible within 4-8 weeks of consistent use.

How long does shipping take?

We offer FREE shipping on all US orders. Standard shipping takes 3-7 business days. International shipping is available and typically takes 7-14 business days.

What is your return policy?

We offer a 60-day money-back guarantee. If you're not satisfied with your results, simply contact us within 60 days of purchase for a full refund. No questions asked.

Does the mask come with a warranty?

Yes! Every Lumivae Pro™ Mask comes with a 1-year premium warranty covering any manufacturing defects.

Can I use the mask with my skincare products?

Absolutely! For best results, apply your favorite serum before using the mask. The LED light can enhance the absorption and effectiveness of your skincare products.

How do I charge the mask?

The Lumivae Pro™ Mask comes with a USB-C charging cable. A full charge takes approximately 2 hours and provides up to 5 sessions of use.

How do I contact customer support?

You can reach our dedicated support team at support@lumivae.com or through the Contact page on our website. We typically respond within 24 hours.